The Restaurant Service Manual

Stop "taking orders"! This isn't just another manual; it's the definitive method for anyone in hospitality who wants to master the science of closing applied to the dining room. Evolve from a simple waiter into a Professional Closer and learn to guide the guest toward the best choice. Develop a winning mindset, use persuasive communication, and ethical levers to elevate the average check and customer satisfaction, transforming your restaurant into an "Experience Business."

• Master ethical Closing to guide the guest's decision
• Apply Elegant Upselling and Strategic Cross-Selling for beverages and premium dishes
• Recognize the 4 customer types in under a minute and adapt your proposal
• Handle the most common objections with technique and absolute elegance
• Leverage the POWER Method to sell experiences, not just dishes
• Structure your offer using psychological anchoring and menu valorization
• Transform online bookings into selling opportunities before the guest arrivesReceive Practical Scripts and Daily Checklists for immediate, measurable application